Support

Reach a person

support@chapternal.com. One person reads that address. Expect a reply within two business days; say what you were doing and what happened, and include the title and the line if it is about a specific recording.

Refunds

Within 14 days of a charge, ask and we refund it. No reason needed, no argument. That covers your first subscription payment and any renewal.

After 14 days we do not refund the period already running, but you can cancel so it does not renew, and you keep access until it ends.

A stills pack is refundable within 14 days if we have not delivered the stills. Once delivered it is not, because you have the files.

If we billed you in error, or the product did not do what this site says it does, tell us and we will refund it whenever it happened.

Cancelling

Cancel from your account settings, or write to us and we will do it. Cancelling stops the next charge; it does not delete your work.

Getting your work out

Your files are yours. Export from the desk at any time. If you cannot reach the desk, write to us and we will send you your books and recordings.

Deleting your account

Write to us and we will delete your account and everything stored against it. It is not recoverable afterwards, so export first if you want your files.

Reporting something

If a title infringes your rights, or uses your voice without permission, write to support@chapternal.com with the title and what is wrong. We take voice complaints seriously and will act on them.